Why Top Marketers Give Their CUSTOMERS a Big ROI
Friday, November 28th, 2008One of the ideas that Eben Pagan (Internet marketing star and founder of the infamous DoubleYourDating.com franchise) espouses is the idea of giving customers something of immense value and ask for relatively little in return.
I like to think of this as providing customers with a big return on their investment (ROI). And the benefit of doing so is that it keeps them coming back for more, which in turns yields a big ROI for you.
This idea covers everything from providing customers with a lot of stuff for free… to only charging a fraction of what something is worth to them.
Now let’s clarify something - none of this means that you should charge ‘low’ prices or rip yourself off. What it means is that what you ask for in terms of dollars is actually very low compared to what the customer gets out of the product or service you offer them.
In other words, you can charge whatever you want. You can charge a ‘high’ price… as long as it’s still very low compared to the value of the product or service to the customer.
And the benefit of wowing the customer so much that they think the price you’re charging is ludicrously low?
Well, they become more likely to jump on your offer for one thing. And the law of reciprocity also kicks in: they feel so privileged that they are much more likely to commit to you and buy from you again.
And there are other major advantages too.
I should also add that giving your customers what they perceive to be of immense value may actually cost you very little. For example, it costs very little for a coffee shop owner to give a customer a free cup of coffee on their birthday. Yet, to the customer, it’s a gesture worth much more than the cost of the coffee. A gesture that is likely to attract them back to the coffee shop again and again.

