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Online Reviews Used By 81 Percent of Consumers

By Anna Johnson on December 30th, 2008

Here’s more evidence that consumers use online product and service reviews to guide their online purchases. A recent report by Nielsen Online shows that a massive 81 percent of consumers read reviews before shopping online.

And, it seems, consumers tend to treat such reviews seriously. 71 percent of those surveyed by Nielsen said the reviews they read made them ‘more comfortable’ about buying a product.


That’s not to say consumers rely on just one review though. Over 60 percent of respondents said they read more than one review per online purchase.

Source: Kristina Knight, “Nielsen: Reviews read by 81% of consumers,” BizReport, December 19, 2008

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