Comments on: LinkedIn Makes It Difficult For Customers To Leave

By: Gavin WardblawG Ward

Gavin WardblawG Ward — Mon, 30 Aug 2010 01:45:08 +0000

I am, likewise, finding it impossible to cancel without resorting to ask my bank to terminate the mandate, which is not ideal. I am even finding it difficult to find any sort of cancel button on the linkedin site itself. Thank you for sharing this and I hope that it is not long before linkedin change their policy lest they get their comeuppance

By: Anna Johnson

Anna Johnson — Sun, 11 Jul 2010 01:28:59 +0000

Oh gosh, don’t ask me!

By: Bastien Beauchamp

Bastien Beauchamp — Sat, 10 Jul 2010 19:26:15 +0000

I’m still trying to figure out where I can request the cancellation.
Where is the link “Cancel my Premium Account”???

By: John

John — Thu, 05 Nov 2009 20:43:01 +0000

I think this tactic is counter-intuitive and will hurt LinkedIn in the long run. There are plenty of SaaS providers out there that tout “no contract, upgrade or downgrade when you want”. I think that’s a great policy and it builds goodwill with customers, especially in a down economy. A couple of good examples of easy upgrade/downgrade policies are http://www.pixily.com and http://www.zoho.com.

- John

By: John Harmer

John Harmer — Wed, 04 Nov 2009 04:40:57 +0000

Global Domains International (GDI) does the same thing.

In the case of GDI, they add another wrinkle. It does not matter what time of the day you call, you get a recorded message that is something like “Due to unexpected call traffic, you will experience a long delay in being attended to”. This is despite the fact that the number you have to call is said to be devoted to dealing with cancellations. If that is so, they must have a lot of cancellations.

GDI kept sending me emails telling me that my credit card would not allow payment. I kept responding telling them to cancel my account. It got quite circular for a while. But after a month or so, they eventually sent me an email asking me my privacy questions. (why could they not have done that in the first place). I sent that information back and they canceled my account a couple of weeks later.

Would I ever use GDI again. Absolutely not.

Now, just as I was about to join LinkedIn, I am having second thoughts