Google Has Most Satisfied Customers
By Anna Johnson on August 21st, 2008Google was the winner of the website category in the University of Michigan’s latest quarterly customer satisfaction index.
Google had the most satisfied customers, scoring 86 out of 100 (up 10 percent from its 2007 result), while its main rivals Yahoo slipped 3 percent to a score of 77 and MSN’s result was flat at
75.
Source: Erick Schonfeld, “Google Tops Website Customer Satisfaction Index”, TechCrunch, August 19, 2008
